After more than 60 years away from Formula One, Aston Martin is back on the grid for 2021. Based in Northamptonshire, Aston Martin Aramco Cognizant Formula One™ Team has more than 500 passionate people at its heart, making a team with both a rich heritage and a fresh perspective – bringing new energy to the sport with a determination to shake up the order and compete at the sharp end.
The Aston Martin era represents the beginning of a new journey for us, but the racer's attitude and can-do approach remain central pillars in the team's philosophy. The focus is always on improving performance and delivering results. With fresh investment and energy, the stage is set to build on Aston Martin's rich history in motorsport and establish Aston Martin Aramco Cognizant Formula One™ Team as a competitive force in the years ahead.
To succeed on this mission, the team is looking for talented individuals who share our passion for racing and hunger for competition. It's a stimulating and rewarding place to work, with pure racing at the core of everything we do. We are building for a strong future and every member of the team will play an important role in our success.
We are a brave and united team who value authenticity, honesty, and are never afraid to question conventions. We embrace these values in ways that reflect our modern world. If you share our racer's spirit and want to contribute to the next chapter in Aston Martin's glorious history, please apply and join one of the most exciting projects in Formula One.
PURPOSE
Working with the Guest Services team to achieve the objectives by contributing new ideas and helping to manage specific projects predominantly off-track and expanding experience into special projects & internal events
To actively contribute to the Team's primary objective of consistently being a top three team in the FIA Constructor's Championship.
Primary Responsibilities:
Off – Track (reporting into Chief of Guest Services & Hospitality):
Manage members of the off – track and internal Hospitality & Events teams with a focus on commercial strategic goals.
Ownership and delivery of the guest experience strategy set against a clear set of KPIs for UK and international off - track events, the new AMF1 HQ and other team-lead hospitality venues away from F1 circuits.
Ownership, strategic input and delivery of internal events and internal focused activations including AMF1's DE&I and sustainability programmes.
Creative input of the guest experience and event delivery
Contributing towards evaluation metrics and partnership / internal ROI
Designing and managing AMCF1 HQ guest experience and supplier management in collaboration with Commercial, HR and Facilities
Designing & managing off-track partner, media and team guest focused global events
Drive commercial revenue and/or retail opportunities to our off – track event portfolio
Crafting experiential elements and developing digitised guest experiences
Implementing processes for guest experiences in line with global Covid-19 protocols where required
Supporting our sustainability and CSR strategy
Gathering & analysing of guest satisfaction data and presenting options for future programme development
Support Partner Services in experience-based collaborations of team partnerships (off – track)
Senior management of AMF1 talent
Senior management event branding & digital / social content
Senior management of event suppliers & production companies on planning and delivery
Designing and implementing secondary hospitality programmes where required
Senior management of set up / derig and freight management of team hospitality venues, independent venues and AMF1 HQ
Ensure budget conscious decisions are made in line with budget expectations and management of P&L
Establish department processes where required to facilitate business efficiencies
To chair, attend and proactively participate in meetings as required
To work proactively, responsibly, and professionally at all times and to respect and comply with the company's reporting structure
To maintain and develop skill levels to industry standard and maintain current and thorough working knowledge of guest experience, commercial awareness and brand strategy.
Projects (reporting into Chief of Guest Services & Hospitality):
Support Chief of Guest Services and Hospitality on;
Strategic campaign development
Creative direction & ideations
Customer experience
Forecasting
Implementing efficiencies
Sustainability focus and accreditation
Competition benchmarking
Budgeting processes
Metrics development and analysis
Attending steering committees involving strategic projects
Skills & Knowledge Required
A track record of ownership and management of events/shows/conferences of a high standard / luxury level – preferably in motorsport or sporting industry
Possess an excellent working knowledge of hospitality delivery and guest experience
Attention to detail
Team management and leadership
To be self-motivated and to motivate others to thrive in a challenging environment
Ability to drive projects
Ability to calmly and confidently work under pressure to achieve targets and deliver results within required timescales
Effective task management & time management
Ability and confidence to present to senior stakeholders of the business
Be available to travel as and when required to fulfil the requirements of the role in which employed
To communicate effectively, positively and respectfully with all colleagues
To have a flexible attitude and ability to work as part of a team in a demanding and rapidly changing environment
Be results orientated and be confident in your decision-making skills
Be enthusiastic and versatile and be able to build, develop and maintain good working relationships with colleagues
Microsoft Office competent
Experience using marketing software tools
Commercial and business awareness
Ability to demonstrate a clear understanding of and commitment to health & safety and sustainability
The role will be based in Silverstone but travel to London is required on a regular basis.
This job description reflects the major tasks to be carried out by the postholder and identifies the level of responsibility at which the postholder will be required to work. Subject to the discretion of the Company, the postholder will carry out the duties specified above together with such other duties or tasks for the Company as reasonably required.
You may also be required to perform additional duties for the Company from time to time commensurate with your skills and experience.
Aston Martin Formula One Team is committed to attracting, recruiting and retaining the most talented individuals, regardless of age, disability, gender identity, gender expression, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion, belief, sex or sexual orientation. We strive to be a Team that reflects all the communities with which we engage around the world through diversity in the workplace and promoting an inclusive culture in which all team members are respected, empowered and valued.
