An exciting opportunity exists for an IT Analyst - Trackside to join the IT team.
PURPOSE:
- To primarily provide a high standard of IT Support & Delivery for systems that reside in critical locations which include trackside, mission control (factory), simulator(s) (factory) and all sites covering all aspects of the IT infrastructure.
- To escalate to appropriate parties when needed and to assist with factory IT projects where appropriate and cover factory IT Support on occasions if required.
- The selected candidate will take pride in their role and be able to communicate well within the IT Team, IT trackside team and race team. The appointed candidate will also be able to work well and stay calm in high-pressure situations. and will provide a high level of IT support providing operational availability to all core services delivered in each of our working locations.
- To actively contribute to the Team’s primary objective of consistently being a top three team in the FIA Constructor’s Championship.
Primary Responsibilities:
- Provide IT infrastructure support & delivery to include:
- Client, server, storage, network, communication, audio/visual & security systems.
- Maintenance of documentation
- Maintenance of system backups / restores
- General IT operations, support & delivery duties
- Liaison with Race Team Manager for all race team duties including setup and pack down.
- Provide high level of IT support to key stakeholders at track and in the factory.
- Work closely as a team in support of incident and problem management processes.
- Contribution to new and on-going systems related projects both at track and in the factory.
- Maintenance of project and change management documentation.
- Monitoring of systems availability to ensure systems are always up and operational.
- Asset control and auditing administration.
- General IT administration including budget recommendations and control.
- Travel to F1 events: setting up IT Infrastructure at F1 events and then assisting with pack up at the end of events on a rotational rota basis.
- Providing daily IT support during F1 events once everything is setup and operational.
- Providing mission control IT support on a rotational rota basis.
- Provide simulator IT support on a rotational rota basis.
- Logging, monitoring, prioritising requests, project tasks, incidents, escalate (when required) to either third party vendors or Head of IT Trackside.
- Maintaining and supporting change management following ITIL processes.
- Delivery of new or improved IT system solutions both in the factory and at track when required.
- Installation, configuration and administration of operating systems and applications.
- Implementation, configuration, and administration of hardware platforms.
- Liaising with key suppliers and partners.
- Maintaining operations & administration processes.
- Regular stock control, asset and software assessment.
- Attendance and active participation in IT department meetings.
- Organisational activities such as team / travel / meetings ensuring effective communication and close working between trackside and factory staff.
- Project delivery within budget and ensuring quality and end user satisfaction is adhered to.
Skills & Knowledge Required:
- Minimum of 5 years’ experience of common desktop and server platforms including VMware; MS Windows Server; MS Windows; MS Office; Active Directory; MS Exchange; O365 MS SQL; MS Terminal Services; Client & Server hardware; SAN & Storage hardware.
- A strong emphasis on Networking/Firewalls; Security; Audio/Visual & Comms (Cisco/Juniper/Barracuda etc.).
- Awareness / qualified in ITIL methodologies
- Prior knowledge of Motorsport based toolsets / applications e.g. McLaren Applied Technologies products.
- Knowledge / experienced in Cloud based technologies such as MS Azure / Office 365 / Linux Kubernetes technology.
- Networking qualification / training.
- Excellent customer support skills.
- Able to work well and stay calm in high-pressure situations.
- Ability to take responsibility and ownership of projects and tasks delegated.
- Integrates and communicates well with team.
- Willing to travel.