We have a new opportunity to be part of the team in the role of Head of IT Trackside.
-The Head of IT Trackside will supervise and ensure the efficient operation of the company’s Trackside IT, Ops Room & Driver Simulator systems.
-The role demands a positive, professional, and responsive attitude, managing and developing other IT staff and maintaining excellent communications to all stakeholders.
The Head of IT Trackside will:
-Work closely with I.T. management and other stakeholders to identify, recommend, develop, implement, and support technology solutions for all aspects of the Trackside operation.
-Be accountable for any direct or indirect Trackside IT, Ops Room & Driver Simulator systems related issues and ensure that they are clearly communicated and resolved.
-Develop and maintain excellent relationships with all key stakeholders including trackside, factory and third parties.
-Ensure Continuous Improvement plans are in place, published and implemented.
-Lead Trackside IT, Ops Room & Driver Simulator systems delivery and support.
-Develop and maintain internal and external relationships.
-Ensure lines of communication are always maintained.
-Manage Trackside IT, Ops Room & Driver Simulator systems staffing, including, mentoring, supervision, scheduling, development, evaluation, and disciplinary actions.
-Oversee and prioritise Trackside IT, Ops Room & Driver Simulator infrastructure and operations-related projects
-Lead the provisioning of end-user services, including service desk and technical support.
-Recommend purchases to meet the Trackside IT, Ops Room & Driver Simulator operational requirements of the business.
-Manage the deployment, monitoring, maintenance, development, upgrade, and support of Trackside IT, Ops Room & Driver Simulator, including networks, servers, audio/visual, clients, operating systems, and other associated hardware and software.
-Ensure the efficient utilisation of Trackside IT resources to ensure setup, support and pack up of the trackside infrastructure is optimised for efficiency.
-Provide timely operational reports and documentation related to Trackside IT, Ops Room & Driver Simulator systems.
-Develop and publish in and out of season maintenance schedules for all Trackside IT, Ops Room & Driver Simulator systems.
-Practice asset management for IT hardware, software, and equipment.
-Ensure security, business continuity and risk best practices are applied across all areas
-Ensure all project progress, issues and risks are logged and tracked using the standard IT process.
-Ensure all support issues are logged and tracked using the standard IT process.
-Ensure standard IT change management processes are maintained.
-Develop, publish, monitor, and maintain service level agreements for Trackside operations
-Develop, publish, monitor, and maintain key performance indicators for Trackside operations
-Recommend emerging trends and technologies
-Deliver new services, capabilities, and new ways of working
Skills & Knowledge Required:
-Degree in computer science or related discipline or 3 years’ experience leading in a similar role.
-Excellent technical knowledge of network, server, and client operating systems.
-Excellent technical knowledge of network hardware, protocols, and standards.
-Extensive application support experience.
-Proven experience in IT infrastructure planning and development.
-Excellent understanding of the organization’s goals and objectives.
-Strong understanding of project management principles.
-Strong leadership skills.
-Excellent written and oral communication skills.
-Excellent interpersonal skills.
-Ability to conduct and direct research into IT issues and products as required.
-Ability to present ideas in business-friendly and user-friendly language.
-Highly self-motivated and directed.
-Keen attention to detail.
-Proven analytical, evaluative, and problem-solving abilities.
-Ability to effectively prioritise and execute tasks in a high-pressure environment.
-Exceptional customer service orientation.
-Experience working in a team-oriented, collaborative environment.
The role will be based at the Silverstone Factory / Brackley premises however there may be a requirement to travel as and when requested to meet the requirements of the Company